C309g paper feed issue

[Corissa]

When setting up the printer, I tried to print the network info page after connecting. The paper didn't feed, a d said it was out of paper. 

While observing the printer try numerous times, when there is paper in it, the foot that comes down to feed the paper, the rollers do not spin (sounds like grinding gears honestly).  However when there is no paper in it, the rollers spin.  I have cleaned the rollers, and tried 3 different brands of paper with no luck. Any ideas? 

[Raj1788]

@Corissa

Thank you for joining the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Refer to this document: https://support.hp.com/us-en/product/hp-photosmart-premium-all-in-one-printer-series-c309/3984414/mo... for  'Out of Paper' Error and Printer Does Not Pick Paper.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Corissa]

Yeah.. I tried all of that before making the post. Didnt work. 

[Raj1788]

@Corissa

This is a hardware issue with the printer, I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

[Corissa]

I find that hard to believe with the fact that it rolls without the paper but doesnt with it.  But whatever. 

[sandytechy20]

@Corissa

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.