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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Hello HELEN422,
I guess there is a printer update that need to be installed.
If the printer is online and if it's enrolled, then I would suggest here is to update the printer.
On the printer control panel - Setup > Printer Maintenance > Update the printer.
Once done, restart the printer and then check.
Regards,
Jabzi
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Click "Accept as Solution" if it solved your problem, so others can find it.
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Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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