CANNOT PRINT.VIST WWW.HPINSTANTINK.COM

[irish70]

I recieved the Cannot Print notice how do I get sorted 

                                                         thank you 

[Bob_Headrick]

Are you a subscriber to the HP Instant Ink program?  Are there any Instant Ink cartridges in the printer?

If you are not a subscriber (or if you were a subscriber and the program was cancelled for any reason) the Instant Ink cartridges will need to be replaced with retail cartridges.  Instant Ink cartridges will not work unless there is an active Instant Ink subscription.

I suggest you log into the Instant Ink site and check the status of your subscription. Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

[A4Apollo]

Hey there! @irish70, Thanks for stopping by the HP Support Forums!

I understand you have issues printing from your printer and you are getting an error cannot print visit instant ink page.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you enrolled for instant ink subscription?

Have you cancelled the instant ink contract?

Hi @Bob_Headrick, Sorry for jumping into this thread as customer needs instant ink cartridges shipped.

If you have issues registering in instant ink. Please share instant ink details in a private message, so I can check the records and help you in registering with instant ink.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Refer this article to know more information about enrolling in HP instant ink.

Also, refer this article to know more about instant ink.

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[susan0817]

Please help I need to print. I am a subscriber of instant ink. Printer won't printer says need to connect to wireless. Stuck

[susan0817]

Don't want printer to stop printing

[TEJ1602]

@susan0817, Welcome to HP Support Community!

Let us try to perform some basic steps-

Restart the devices-

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
7. Turn on the computer.

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!