Calibration error keeps reaccuring at random times, eventual have to cancel to enable printing

[williamtellsboy]

"Calibration Error" is what is displayed.  Put clean sheet of white paper in and retry, same error, Have rebooted, unpluged, reset to factory defaults, replaced all the ink cartridges, still appears, have to cancel in order to enable printing.  Try to manual align and the cycle starts over again.  No chances in set-up, operating system.  Daya later it will want to align again and the whole process starts over.  Am I in need of a new machine?

[sandytechy20]

@williamtellsboy

Welcome to HP support community.

Align the cartridges

1. Press Setup () on the product control panel.

2. Use the arrows () to select Tools, and then press OK.

3. Use the arrows to select Align Printer, and then press OK. The product aligns the cartridges.

You can refer this HP document for more assistance:- Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[williamtellsboy]

I have tried this and even from the manual alignment as you described, it comes back with "Calibration error" and instructs to insert clean white piece of paper.  It ejects that paper and again says "Calibration Error".  At this point we hit the "Cancel" button and we can resume printing until it happens again in a weeks time period.

[sandytechy20]

@williamtellsboy

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[williamtellsboy]

Sandytechy20 Thank-you so much for your help and follwing your recommendation this is the response I received from the Virtual Agent (which was the only option to make direct contact with Hp support person).

Unable to determine warranty status

We’re sorry, but an error has occurred and we are temporarily unable to access the system you are looking for at this time.Try again later or choose 'continue' to view all support options; understanding that some options may require a fee if your product does not have a valid warranty.

[sandytechy20 · Accepted solution]

@williamtellsboy

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.