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‎03-23-2017 03:44 AM - edited ‎03-23-2017 03:44 AM

HP Recommended
Product: HP DeskJet 3720
Operating System: Microsoft Windows 10 (64-bit)

I want to know whether  HP Deskjet 3720 can scan ID cards with the size and thickness of credit card? 

7 people had the same question
7 REPLIES 7

‎03-23-2017 03:56 AM - edited ‎03-23-2017 06:01 AM

HP Recommended

Hello,

 

You will be able to scan ID cards. Keep the card at extreme right for printer to detect. The light will glow once the card is detected. Hit copy. What you might have to do now, is push the card slightly when the printer is trying to pull by making a copy. Hope this helps!

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
1 person found this reply helpful
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‎03-23-2017 04:03 AM

HP Recommended

This printer has a small and rolling scanning area. I afraid it can damage the card. I need an advice from somebody who has done it before.

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‎03-23-2017 04:03 AM

HP Recommended

Hi , 

 

 

I understand you are trying to scan ID card. Scanning does not matter the thickness of the ID but if you would like to make a copy of ID card this Printer will not do.

 

Please check the specification below.

 

http://support.hp.com/us-en/product/HP-DeskJet-3700-All-in-One-Printer-series/8954253/model/8954254/...

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

 

Thanks and Regards,

John_domnic.

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

Thanks and Regards,
John_domnic.
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‎03-23-2017 06:03 AM

HP Recommended

Unless until very tick id card, it should scan. Again, you may have to push it slightly manually while copying.

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
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‎09-20-2017 08:40 PM

HP Recommended

Hi, 

 

I have tried scanning a normal ID card on DeskJet 3720 before and it worked.

 

Please bias the ID card to the right datum, the lightguide will light up and push the ID card until it touches the roller and the roller start to move.

 

Although I am HP Employee I am speaking for myself and not for HP.

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‎12-07-2018 03:48 AM

HP Recommended

I just did it, dude all you have to do is push the card through the feeder on the right. if you look close you can see an icon that looks like a card (Face up). once the scanner detects the card it will pull it up. I'm sure you figured it out by now being that this post is a year old but I have a feeling that someone else will have the same question.

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‎08-15-2019 07:21 AM

HP Recommended

Will it work on hard/thick cards that is made out of PVC? Wont it damage the card or printer? 

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