Can I use Ink 62 for HP Deskjet 5275

[User3195]

I ordered HP black & color ink package 62 and 61. However, when I installed 62 into my Deskjet 5275 I got an error, the printer could not communicate with the new ink. Looking at 62 and 625 (which fits my printer) they are virtually the same.

[Sneha_01]

Hi @User3195,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The HP DeskJet 5275 is compatible with HP 62 ink cartridges. If you received an error when installing the HP 62 cartridge, it could be due to a few reasons:

**1. Verify Cartridge Compatibility

• HP 62 Cartridges:
  • Your HP DeskJet 5275 should be compatible with HP 62 cartridges. Double-check that you purchased the correct type of HP 62 cartridges for your printer.

**2. Check Cartridge Installation

Power Off and Unplug:

• Turn off the printer and unplug it from the power source.

Reinstall Cartridges:

• Open the cartridge access door and remove the cartridge.
• Ensure the new cartridge is installed correctly and clicks into place.

Close the Access Door:

• Close the cartridge access door and plug the printer back in.

**3. Clean Cartridge Contacts

1. Inspect Contacts:
   • Gently clean the electrical contacts on the cartridge and inside the printer with a soft, lint-free cloth.

**4. Perform a Printer Reset

1. Power Cycle:
   • Turn off the printer and unplug it from the power source.
   • Wait for about 2 minutes before plugging it back in and turning it on.

**5. Check for Firmware Updates

Access Printer Settings:

• On the printer’s control panel, navigate to Setup or Settings.

Check for Firmware Updates:

• Look for an option to update the printer’s firmware. Follow the instructions to complete the update if an update is available.

**6. Try a Different Cartridge

• Test with Another HP 62 Cartridge:
  • If possible, test with another new HP 62 cartridge to determine if the issue is with the specific cartridge or with the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support