Can only print with HP Smart (HP Officejet 5740)

[markiequarkie]

A very Good evening,

I have the following problem

On my vessel i have 2 officejet 5740 printers.

There connected by network.
After installing a new Router the printers were offline.
After i have delete everthing and reinstalled both printers on pc 1 everything is ok and working.
on pc 2 i have no problem installing the printers only 1 printer will not print and gives an error message every single time

the other printer works perfect.

i have deleted and reinstalled multibule times and also changed the IP

i can also not print a test page from the Print software

Strange thing is that i CAN print a test print from the HP smart software

Please assist

[Jay_G24 · Accepted solution]

 Hi @markiequarkie​​​​​​,

I'd like to help with the printer connectivity issue.

Try the below suggestions-

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping 

[markiequarkie]

I found a work around for now

I have deleted all the printers and all the software

Also in Print management  i deleted the printers and drivers

After this i restarted the computer

After the restart i installed the software and connected the printer

when i printed the test page i get the same error

After these i went to the port settings from the printer and changed it from wsd to ip

After that the printer works

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!