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‎04-27-2017 08:10 AM

HP Recommended
Product: HP OfficeJet Pro 8720

After printing a photo with 4 x 6 photo paper, I put letter size paper back in tray, and now i'm unable to copy.  Paper feeder doesn't work.  Nor does laying the original flat.  On "Tray Selection" on printer display I see two choices:  

 

Default Tray (Tray 1) and

Tray 1 (Photo Paper, 4 x 6 in.)

 

 I select Default Tray (Tray 1) and when I return to menu to copy, the printer stays set to "Tray 1 (Photo Paper, 4 x 6 in.)"

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2017 11:12 AM - last edited on ‎08-22-2024 06:57 AM by Retired

HP Recommended

@hatchm1

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

I understand you need assistance with changing the default tray,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

 

What is the product number of your product? Use this link to find it: https://support.hp.com/us-en/document/ish_2039298-1862169-16

Have you attempted any steps on your own before posting on the HP Forums?

Which OS are you using with this printer?

 

In the meantime, please try the steps mentioned on this link to access a related HP Forums post that seems to have helped many others: Click here

And try the below steps:

 

By default, the printer pulls paper from Tray 1. If Tray 1 is empty and Tray 2 is installed and has paper loaded, the printer pulls paper from Tray 2.

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.

  2. Swipe up on the display, and then touch Tray and Paper Management.

  3. Touch Tray Management, touch Default Tray and then touch Tray 2.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-28-2017 11:12 AM - last edited on ‎08-22-2024 06:57 AM by Retired

HP Recommended

@hatchm1

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

I understand you need assistance with changing the default tray,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

 

What is the product number of your product? Use this link to find it: https://support.hp.com/us-en/document/ish_2039298-1862169-16

Have you attempted any steps on your own before posting on the HP Forums?

Which OS are you using with this printer?

 

In the meantime, please try the steps mentioned on this link to access a related HP Forums post that seems to have helped many others: Click here

And try the below steps:

 

By default, the printer pulls paper from Tray 1. If Tray 1 is empty and Tray 2 is installed and has paper loaded, the printer pulls paper from Tray 2.

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.

  2. Swipe up on the display, and then touch Tray and Paper Management.

  3. Touch Tray Management, touch Default Tray and then touch Tray 2.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎04-30-2017 08:08 AM

HP Recommended
Fixed problem. Thank you!
Was this reply helpful? Yes No

‎04-30-2017 09:57 AM

HP Recommended

Thanks for the reply @hatchm1,

 

Glad that the issue is resolved.

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
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