Can't figure out how to print cardstock

[witchygirl_08]

I can't figure out how to get the right settings to print cardstock on my printer. I checked before i bought it and people said that it could print on cardstock. I have tried all the settings that I have read to try and it still won't grab the paper right away or print on it correctly or it gets jammed. If anyone can please help me figure this out that would be great.

Have cleaned the printer head, cleaned any smears and have aligned it several times to try and get it figured out.

[TEJ1602]

@witchygirl_08, Welcome to HP Support Community!

Check if you're using the correct paper type. Refer to this document for printer specifications.

Step 1: Adjust the paper size setting

Check the paper size setting to make sure it matches the paper you want to print.

1. In the application, you want to print from, click File, and then click Print.

2. Select your printer from the Printer drop-down list.

3. Click Paper Size.

   

4. Select the paper size that matches the size and type of paper loaded in the printer tray, and then click OK. If there are no matching paper sizes, select the size from the list that is closest to the size of the paper loaded in the tray.

   NOTE: 

   Depending on the software application, Paper Size might not display in the Print options. Click File, and then select Page Setup from the menu.

    

   

5. Try to print. If the issue persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to clear any hardware issues or error states.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

Step 3: Remove and add the printer

Remove your printer from the printer list, and then add it again.

1. Click the Apple menu, and then select System Preferences.

2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

3. Click the name of your printer, click the Minus sign, and then delete the printer.

   

4. Click the Plus sign, and then click Add Printer or Scanner.

5. Click the Use or Print Using box, and then select Secure AirPrint, AirPrint, or the name of your printer if available.

   

6. Click Add to add the printer to the list.

7. Try to print. If the issue persists, continue to the next step.

Step 4: Update the printer firmware

Download available firmware updates from the HP website

For more information, go to Updating or Upgrading Printer Firmware.

Let me know if this helps.

Cheers 🙂

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