Can't print. HP 8710. Jobs get on queue. Printer shows the loop starting but doesnt complete.

[Lou243]

I am connected via wireless. I have not updated to Windows 11 or any other known changes. When I try printing, jobs get on queue. Printer shows a job as 'printing' then loops and freezes or stays on loop.  Printer status goes on error.  I have used troubleshooters, unplugged, restarted, it won't print a test page or anything. I have cleared the queue, stopped and restarted the spool, and tried again, nothing seems to work.  This has been going on for several days.

.Don't know what triggered this issue. I would appreciate any other help.

[BeemerBiker]

Unplug from wall, wait 15 seconds then plug back in.

Factory reset is described on page 137 of the users manual

Get a network report using the front panel. If the problem still occures you need to take to a shop

hp worldwide contact https://www.hp.com/us-en/contact-hp/ww-contact-us.html
hp service online https://support.hp.com/us-en/contact-hp

If the network report prints OK then reconnect to network. This video might be helpful.

https://www.youtube.com/watch?v=tf-11KqUOUM

[Lou243]

Thanks for the information BeemerBiker. Following this, I tried unplugging again and did the factory reset, Then, I tried getting a network report from front panel and this time it worked. The network report printed from the panel, which is the first printed document I have seen in days.

I restored my network connections again, and the printer found the network and I entered my password. I can hear the printer cranking up when a print job is sent from my computer, but it still stays in the loop and it doesn't print.  I cannot print from my phone neither.  Any other thoughts?

[BeemerBiker · Accepted solution]

Try the full feature drivers for windows

https://ftp.hp.com/pub/softlib/software13/printers/OJP8710/basic/Basic_Webpack_x64-40.15.1230-OJ8710...

Unless I am mistaken, the 8710 only supports ther 2.4ghz band.  My iPhone uses only 5ghz and I cannot print "wi-fi direct" and I must go through the router.  

If the printer is really on the router,  your smart phone should find it when you do a share and select print.  You may have to tap on the "no printer selected" to make it search for a printer.

Printing from the phone may need to be PDF.  If the printer starts up and does nothing then it is not geting the data it natively can handle.  I am guessing the printer cannot convert the data sent to PDF

See if you can print from the phone using HP Smart.   Find a PDF document on your phone and see if HP Smart can print it.

The full feature package will work for windows PC but not MacOS or iOS.

[Lou243]

This resolved the issue. I can print from phone and laptop.  You are such a great resource. Thank you to Beemerbiker for the professional help.