Can't print custom size

[GruffsMum]

Good morning. I am trying to print on a custom-sized paper but the OK on the HP 'print settings' is greyed out. When I select the custom size I've created and named, the Advanced box comes up and I change it there too. Still get a greyed out OK. The same happens when I try to print A5. I am using Open Office. Thank you in advance.

[Dragon-Fur · Accepted solution]

@GruffsMum 

What the printer can do:

Product Specifications for the HP DeskJet 2632 All-in-One Printer (V1N05B)

Media sizes supported (metric)	A4; B5; A6; DL envelope
Media sizes supported (U.S. standard)	Letter; Legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes
Media sizes, custom (metric)	89 x 127 to 215 x 279 mm
Media sizes, custom (U.S. standard)	3 x 5 to 8.5 x 14 in
Media types	Plain paper, Photo paper, Brochure paper

Borderless printing

No

A5, because it is not listed, is likely considered to be a "Custom Size".

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Create your custom paper size form(s)

General How-to

HP Document:

HP Printers - Creating Custom Paper Sizes

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printing Preferences

Tab Paper / Quality > Custom

Reminder for those reading -

Example - Create Custom Paper Size form in Printing Preference

9025_Custom_Paper_Size_Printing-Preferences_5x7_2

Next...

If you have not done so,

Before you send the job to the printer and right after you change / load the paper into the printer tray,

Be sure the printer is aware of the "different" paper loaded into the printer.

Basics

Load / Check paper size into printer

Check / Adjust at the printer display panel and / or EWS

Windows >> Adjust Printing Preferences / Shortcut

Details

Load the paper into the printer according to the instructions in the printer user guide.

Paper already loaded? 

Open tray – Wait a few seconds – Close tray - Update information - Continue

Done that?  Stuck?

Open tray - Remove paper - Gently flex the stack - Return paper to tray - Close tray - Update information - Continue

Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, Remove / add desired paper size - type

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

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Embedded Web Server (EWS)

EWS option is applicable to network connected printers.

Reminder

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

Verify / Update Tray and Paper Information

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  If available:  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

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Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Printing Preferences – Shortcuts / Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts

Click / Highlight your preferred Shortcut 

Click Apply > Click OK to exit

Optional - Additional Setup / Information

Make changes to a Shortcut (Model Dependent)

• Select your Shortcut (locked or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

On the main Preferences menu,

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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What else?

You mentioned that you could not adjust the Custom form setup.

If that has been cleared by creating the Custom paper form(s) using Printing Preferences,

that is, you do now have a "custom paper size form" that you can see and select,

Any final "can't get there from here" issues might have to do with the actual document.

What to do?

Create / Edit the page size of the document itself to match the dimensions of the paper on which you will print that document.

Creating the document in the same size as the paper might not be necessary - doing so might eliminate some possible odd behavior.

Reminder:

Be sure you don't make the margins around the edge of the document too small - might be best to stick to 1/2 inch all around.

Document Page Size Setup

I don't have Open Office Installed.

I would guess the location where you change the Page Size is not the same as would be done in Word - of course, if it is, easy to change:  Word document open > Layout > Size

Not?

I have Libre Office installed.

Might be similar to Open Office in this respect...

Open document in Writer (or whatever Open Office calls "Word)

Format > Page Style

Adjust the Paper Format for format type, width, height / length, orientation.

Save...

Will that "do it"?

Maybe

Good Luck.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2632 All-in-One Printer 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[GruffsMum]

Dragon-Fur, I hope that was a cut-and-paste for you - thank you so much for taking the time to explain all that.

The only question I have left is, how can this be called a 'smart' printer when it doesn't by itself print a very common paper size? 🤔

Thank you again 🙏 Hope you have a lovely furry week...

[Dragon-Fur]

@GruffsMum 

You are welcome.

"Smart" is a catchy phrase that has perhaps been a bit overused.  Smiling.

That said, "smart" is always relative.

Personal Opinion - Printers that "can"...

Having to instruct a device (printer) how to do something is not nearly as frustrating as having a device that cannot do what you want.

Printers - of any brand - fall into that category of products:  "You get what you pay for"

For example,

The more expensive, top-of-line, OfficeJet Pro series do provide a different experience from lesser grade models.

A couple of the new top-of-line DeskJet Plus models do get closer to the "Office Pro" printer level of performance.

"Cust and Paste"

Sure - all of us copy content when we can do so - we also create modules to answer those "oft asked" questions.

Personally, I use a combination of "module" and personally typed responses. 

Yes, true - in spite of having been called a robot more than once - I do actually type out, read, and consider how I answer.  Smiling.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[GruffsMum]

It's an awful lot of work you've done and I hope it helps others as much as it has helped me.

Though I'm afraid I'm of an age that I miss turning a printer on and pressing 'print'. There were always problems then, too, engendering a very funny standup ('Eddie Izzard - Print' [no swearing])

https://www.youtube.com/watch?v=-5pyEkBuIb8 

Again, thank you for giving your precious time 🙂