Can't print duplex on A5 paper

[nicoliepolieoll]

I am trying to print pages for my planner (A5 size paper). I've been printing these for over a year with the same computer and printer. After doing a OS update, I could no longer pint double sided. Did some reading and it sounded like it had to do with not having a 64bit driver which the new operating systems require, so I downloaded the HP Smart App like suggested and it will now print double-sided, but not on A5 sized paper. I get this message: "The Two-Sided option, Long-edge binding, is not available when the destination paper size is set to A5 Borderless."

It makes no sense that something I was able to do last week with the same printer and computer is no longer possible. Do I need to change a setting somewhere? Why would it no longer let you do something with only a certain size paper? I'm pretty good with technology, but I've tried it a bunch of different ways and nothing seems to work, and I'm really sick of wasting paper and ink trying to figure it out.

[nicoliepolieoll]

A

Spoiler

Am I just out of luck and can no longer do this??? This is one of the only things I use my printer for regularly, and if I can no longer do this I will have to find a printer that does (and it won't be HP).

[Jay_G24]

Hi @nicoliepolieoll

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Create a custom paper size from the Page Setup menu

Create a custom paper size using the Page Setup option on the File menu of your application, and then select the new custom size for the print job.

1. Load the custom-size paper into the paper input tray.

2. Open the item you want to print.

3. Click File, and then select Page Setup.

4. In Paper Size, select Manage Custom Sizes.

   The Custom Paper Sizes window displays.

   

5. In the Custom Paper Sizes window, click the plus sign  to create a new paper size, double-click the default untitled name, and then type a new name for the custom paper size.

   NOTE: 

   Use a different, unique name for the new custom paper size. Do not use an existing paper size name for any new custom paper size names because it overrides the existing preset. For example, if a custom paper size is named A4, then the existing A4 paper size is no longer available as a choice.

   

6. In the Paper Size section, type the dimensions of the custom paper in the Width and Height text boxes, and then set the margins, if desired.

   1. Paper Size

   2. Margins

7. Click OK.

8. In the Page Setup window, select the new custom paper size, and then click OK.

   

9. Click File, and then select Print.

10. Change print settings, if desired, and then click OK or Print to print the document.

Refer to - How to Print on Both Sides of the Paper (Duplex) (Mac)

and also -  Creating Custom Paper Sizes

 Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[nicoliepolieoll]

Unfortunately, when I try that  I get the same message with the custom paper size: "The Two-Sided option, Long-edge binding, is not available when the destination paper size is set to Custom."