Canceling error display

[BaloRoy]

• After printing the first page, my HP officejet 7740 has been displaying "canceling" and refuses to stop. When I forced it to shut down, I tried printing again and it's been same after every first print. 

[Sneha_01]

Hi @BaloRoy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Officejet 7740 printer displays "canceling" after printing the first page and refuses to stop, it can be due to several reasons such as a software glitch, communication error between the printer and your computer, or an issue within the print queue. Here are several steps you can take to resolve the problem:

Clear the Print Queue:

• Open the control panel on your computer.
• Go to "Devices and Printers" or "Printers & scanners".
• Right-click on your HP Officejet 7740 printer and select "See what's printing".
• Open the "Printer" menu and select "Cancel All Documents" or "Clear Print Queue". This will remove any stuck print jobs that could be causing the issue.

Restart the Printer and Computer:

• Turn off your printer using the power button and unplug it from the power source.
• Restart your computer.
• After a minute, plug the printer back in and turn it on. This can help to reset the system and clear any errors.

Check for Paper Jams:

• Inspect your printer for any paper jams or obstructions. Remove any jammed paper or foreign objects found inside the printer carefully.

Update Printer Firmware:

• Ensure your printer's firmware is up-to-date. You can check for firmware updates on the HP website or through the HP Smart app. Updating the firmware can resolve issues that cause the printer to behave unexpectedly.

Reinstall Printer Drivers:

• Uninstall the printer drivers from your computer.
• Visit the HP website, download the latest drivers for your HP Officejet 7740, and install them. This can help in fixing any corrupted or outdated drivers.

Reset the Printer:

• With the printer turned on, disconnect the power cord from the printer.
• Wait at least 60 seconds.
• Reconnect the power cord and turn the printer back on. This process can reset the printer and potentially fix the issue.

If after trying these steps the issue persists, it might indicate a hardware problem with your printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support