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‎06-05-2017 07:55 AM

HP Recommended
Product: Hp Envy
Operating System: Microsoft Windows 10 (64-bit)

hi there, 

 

If i cancel a print halfway through the printing, will it still  cost me a page?

 

Does running printer tests that require the printer to print test pages cost my plan?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-07-2017 11:50 AM

HP Recommended

Hi @ItsMeRitch, 

 

Welcome to the HP Support Forum. I hope you find this support channel helpful. 

 

I see that you're curious about how page counts are provisioned in the Instant Ink service. I can advise: if any ink made it on the page it's going to count as 1 page in the service. If you cancel the job before it makes it to the printer that's the best outcome. (We do have the ability to credit page wastage if that's been an issue). 

 

If I have helped you resolve the issue and you liked this post, feel free to give me virtual props by clicking on the 'Thumbs Up' icon below and accepting this solution. 

 

Best regards, 

 

 

 

E-roq
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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2 REPLIES 2

‎06-07-2017 11:50 AM

HP Recommended

Hi @ItsMeRitch, 

 

Welcome to the HP Support Forum. I hope you find this support channel helpful. 

 

I see that you're curious about how page counts are provisioned in the Instant Ink service. I can advise: if any ink made it on the page it's going to count as 1 page in the service. If you cancel the job before it makes it to the printer that's the best outcome. (We do have the ability to credit page wastage if that's been an issue). 

 

If I have helped you resolve the issue and you liked this post, feel free to give me virtual props by clicking on the 'Thumbs Up' icon below and accepting this solution. 

 

Best regards, 

 

 

 

E-roq
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎06-07-2017 11:59 AM

HP Recommended

Hi there, 

 

Thank you for the reply!

 

I will definately keep paper wastage in mind beacuse in the past, the computer malfunctioned and just kept sending the same document to the printer over and over again!!! 

 

Thanks for your help!!!

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