• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-09-2024 12:04 PM

HP Recommended
Product: Deskjet 1112

I downloaded HP Smart and the driver for this printer. It installs and I get to the screen that says "Add printer".

I then get this error message:

Cannot configure the device software. 

Go back to the previous step and try to install the software again.

I do go back and try again and keep getting the same. I have also tried downloading the generic software in system preferences but documents do not print.

Can you help please?

Tags (1)
Category:
5 REPLIES 5

‎01-09-2024 12:30 PM

HP Recommended

Try the full feature software package if you have not used it

https://ftp.hp.com/pub/softlib/software13/COL60943/al-146795-2/Full_Webpack-40.15.1230-DJ1110_Full_W...

 

There is a video here but you need adapter to printer USB cable. I am not sure of the purpose of this as the printer is USB onlyl and I guess it shows how to be able to print from smartphone .

https://www.youtube.com/watch?v=SvHfVdPA4Dk

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎01-10-2024 09:28 AM

HP Recommended

Thank you for your help but when I download that software package I can't open it. 

Is there a place I an download the driver for the printer alone, and not go through HP smart?

Any other solutions? The printer worked fine on an old macbook air but now we just got a new macbook and it's having this issue. 


THanks!

Was this reply helpful? Yes No

‎01-10-2024 10:05 AM

HP Recommended

I did not realize you had MacOS and I suspect the problem is the new OS Sonora as there are complaints of AirPrint not working when Sonora came out.

 

Supposedly this driver has MacOS 14 support

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start.app.zip

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎01-10-2024 11:03 AM

HP Recommended

Thank you. I tried that and still the same error. See below. I have successfully added other printers including HP so not sure why this one is giving so much trouble. 

Screenshot 2024-01-10 at 11.01.51 AM.png

Was this reply helpful? Yes No

‎01-10-2024 11:41 AM

HP Recommended

There are a number of problems with 1113 going back ago MacOS 10

 

One solution that might still work

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Deskjet-1112-mac-os-10-12-3-won-t-print...

 

not sure if this worked

https://discussions.apple.com/thread/252949608?sortBy=best

 

some solution involved setting up a print server

https://discussions.apple.com/thread/252878516?sortBy=best

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.