Cannot print using WiFi

[krystianr]

Hi,

Recenly I've lost a possibility of printing on Envy 4507 using WiFi.. I can't print using my mac nor ipad. It looks that there is no connectivity between the printer and other devices. I've checked the network setting and it seems, that everything is ok. I am able to print something using ePrint service (I sent an email with an attachement and the attachemen was printed properly).

Is it possible, that last firmware update changed something? I printed a status report, and the firmware version is MKM1FN1547AR.

To conclude: The printer is connected to network (I'm able to print by sending emails), but I can't print anything using WiFi connection.

Thanks,

Krystian

[DavidSMP · Accepted solution]

Hi @krystianr ,

Good day. May the forums welcome you! 🙂 It is a great location to find resolutions. I reviewed the post and understand that you need assistance regarding the printer not connecting to the network using a MAC computer. It will be a genuine pleasure to assist you here. 🙂

Awesome troubleshooting and diagnosis were done before posting the query on HP forums. Hats off  to you on that score. 🙂   We greatly value your relationship with HP and I take it as a privilege to share this platform with you. 🙂

Please check these documents out for further assistance.

 Link 1: http://support.hp.com/us-en/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/7297912/d...

Then for the IPad please uninstall and reinstall the app that you use for printing. (HP all in one remote or HP print service plugin for IPad)

Other links that may be useful: http://support.hp.com/us-en/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/7297912/d...

Link 2: http://support.hp.com/us-en/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/7297912/d...

 Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @krystianr,

I thank you for your response and accepting the solution. I am glad that it worked. I hope the printer works great and stays healthy for a long time. It has been an absolute privilege to have worked with you. 🙂

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. 

Take care and have a fabulous week ahead. 🙂