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‎08-15-2019 10:49 AM

HP Recommended
Product: Officejet 6700
Operating System: Microsoft Windows 10 (64-bit)

I can't remove an empty ink cartridge. My yellow cart ran out of ink so I installed another one. Turns out that one is empty too, but I can't remove it. I've pushed it in repeatedly, but it won't pop out. I've removed the carts next to it (cyan and black) and tried "helping" the yellow cart out when I release it, but that doesn't work either. 

3 REPLIES 3

‎08-18-2019 10:13 AM

HP Recommended

@TomKelly, Welcome to HP Support Community!

 

Reset the printer-

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Refer to the document HP Officejet 6600, 6700 Printers - Replacing Ink Cartridges for help.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎11-13-2019 04:31 AM

HP Recommended

envy printer 5010

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‎11-13-2019 04:33 AM

HP Recommended

hp Envy 5010

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