Cartridge cannot be used until printer is enrolled

[SCWARD2000]

I have an HP ENVY 5020 which I have had less than 6 months.  I have enrolled with the Instant Ink and replaced m first black ink cartidge a couple of weeks ago and the printer has suddenly stopped working with the message @"cartridge cannot be used until printer is enrolled in HP Instant ink".  I have logged on to instant ink and apparently it can't read the cartridge.  I have tried cleaning the ink cartridge, powering the printer on and off but this has still not resolved the error. 

[A4Apollo]

Hey there! @SCWARD2000, Thanks for stopping by the HP Support Forums!

I understand you are getting an error Cartridges cannot be used until the printer is enrolled in HP instant ink on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you enrolled in HP instant ink program?

As you mentioned you have issues printing from your printer and you are getting an error Cartridge cannot be used until the printer is enrolled in HP instant ink

If you use HP ePrint but do not have an HP Connected account, your printer Web Services might be already turned on, but the printer claim code might be expired. HP Instant Ink enrollment requires you to create an HP Connected account and register your printer with a valid printer claim code.
To obtain a valid printer claim code, turn off Web Services using the printer control panel, and then turn on Web Services again.
Touch or press the HP ePrint icon, and then touch or press Settings.
If your printer control panel does not have a button or icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove Web Services, depending on your printer model.
Follow the on-screen instructions to turn off Web Services.
Turn on Web Services again.
The information page prints with a new printer claim code.
   NOTE:
When you turn on Web Services again, your printer receives a new email address for HP ePrint. After you create an HP Connected account, you can customize the printer email address. Go to Setting Up an HP Connected Account for more information about customizing the printer email address.
After you turn on Web Services again, complete the steps in this document to Sign up and use the claim code to add your printer to HP Instant Ink to create an HP Connected account and enroll in HP Instant Ink.

Also, Please share few details in a private message, if you think the above statement didn't answer your query, so I can check the account details.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Refer this article to know more information about enrolling in HP instant ink. Click Here

Also, refer this article to know more about instant ink. Click Here

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SCWARD2000]

Hi Mr Robot,

I've not made any changes to the printer or the network it was connected to. I was fully enrolled with HP instant ink and had  logged into my account which allowed me to see that instant ink was not able to see my cartridge levels and was showing an error.  

I eventually managed to resolve the issue myself by wiping down the ink cartridge and contacts with a tissue, re-introducing the cartridge to the printer (forcefully) and then running a “clean cartridge” programme via the printer. I have now made a successful print and after refreshing the instant ink web page the error has now disappeared. Let’s hope it  isnt going to be a reocurring issue. 

[A4Apollo · Accepted solution]

@SCWARD2000, Thanks for your prompt response and time again.

As you mentioned after cleaning the ink cartridges your issue is resolved now.

I'm happy to hear your issue is resolved now.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂

[skundberg]

printer sends message that the cartridge cannot be used until printer is enrolled in hp instant ink. what do I do?