Cartridge housing issue

[Sandeep0408]

Hi All,

Seem to be having an issue with the housing for the blue ink cartridge - I believe a very small piece of plastic is missing in order to click the cartridge down and keep it in place.

I am receiving an error saying that the cartridge is missing and so after exploring more this is what I've narrowed it down to. 

Would I need to order a whole new housing unit for the ink cartridges or has somebody come across the same problem and managed to fix it themselves? 

Thanks in advance,

Sandeep 

[Jeet_singh]

@Sandeep0408,

Thank you for posting your query on HP Community,

This seems to be a possible hardware failure with the printer. I would recommend you contact our HP support team for further assistance. 

HP support team can be reached on this link. 

Let me know if you need any further assistance. I'll be more than happy to help you.

That said, Take care and have a great day!

Thank you 😉