Cartridge loading carriage does not move to the center to allow me to load ink cartridges

[SF_Photo]

Cartridge loading carriage does not move to the center to allow me to load ink cartridges

This problem was sudden - printed some simple documents, then it would no longer print, message in the little window says 'clear carriage jam'

Tried a hard reset

Cleaned rollers

Check tanks for proper insertion

Checked for paper or other debris

[sandytechy20]

@SF_Photo

Welcome to the HP support community.

If you have tried all steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SF_Photo]

Thanks for your response however did you take notice of the MODEL number of the printer. It is too old for support.

Took me an hour with support to find that out.

[sandytechy20]

@SF_Photo

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.