Cartridge problem. Color Cartridge

[ho_scot]

Error message "Cartridge Problem", color cartridge is indicated. I have searched the forums, did the power off routine and cleaned the cartridge with distilled water and a lint free cloth and cleaned the contacts with a Q-tip moistened with distilled water. I still get the same message. I signed up for the instant ink program when I bought the printer. Can I get a replacement for the color cartridge?

[TEJ1602 · Accepted solution]

@ho_scot, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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[Francis44]

I have the same problem, and am subscribed to Insta-ink programme. Tried all solutions suggested but still have 'Cartridge error' message.

[TEJ1602]

@Francis44, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!