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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-17-2020 05:34 PM

HP Recommended

Hello I have a new OfficeJet Pro 8028 all in one printer with an issue concerning the cartridges; the cartridges provided from your product have failed to be recognized by my printer. I have followed all of the appropriate troubleshooting methods. I have removed and placed them back in numerous times, reset the printer as per instruction, and even gone as deep as to find if my printer has the updated filmware. I am lost and in need of help, I have done all that I can only to be faced with the same message,(Use SETUP cartridges that came with your printer.)

 

Help, Leroy Soria

 

1 REPLY 1

‎07-18-2020 01:09 PM

HP Recommended

@Leroy9, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Use SETUP Cartridges' Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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