Change a 6830 Officejet Pro 6830 from the offline to on line

[Jon_Peltier]

This power reset works to bring the printer back online. But then, after only a few print jobs, the printer is again offline.

Can you guys fix the problem of printers repeatedly going offline.

It's a fairly recent problem. My original 6830 never went offline. But it developed an issue under warrantee and was replaced by a refurbished 6830. The refurb now goes offline all the time. I perform a power reset, and it's online, then after printing a few documents, it goes offline again. The only change in the whole system (network, computer, etc.) is replacing my original 6830 for a refurbished one.

[Riddle_Decipher]

@Jon_Peltier

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the printer gets online after a hard reset but switches back to offline repeatedly,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you upgraded the firmware of the printer?

(Click here to find and install if you haven't done it yet)

While you respond to that, here's what you need to do:

Step 1: Use HP Print and Scan Doctor to check connectivity

If you have Windows 8 or 10, use HP Printer and Scan Doctor to automatically fix several types of problems that can cause the printer to go offline. Skip to the next step if your computer does not have Windows 8 or 10.

1. From the computer you are trying to print from, download and run HP Print and Scan Doctor. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

2. After opening Print and Scan Doctor, read and respond to the screens to resolve the problem.

      NOTE:

   For network printer connections, make sure and select Test Print to test the connection, and then select No Print after the test has completed to obtain a solution.

3. If the printer continues to go offline, continue to the next step.

Step 2: Set the default printer and unpause printing

The default print driver might have changed from the driver you installed to another driver, such as a Web Services for Devices (WSD) driver with a very similar name. Change the default print driver to your originally installed driver and confirm the printer is not set for offline use.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If I have answered your queries, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[Jon_Peltier]

Thanks for your reply. Unfortunately it is the same old stock answer. It does in fact work, but my issue goes deeper.

My previous printer never went offline. The same model I have now, a refurb that replaced my original, which had an unrelated problem, goes offline soon after being put online. My problem can be boiled into two bullets:

+ I want to know what secret I need to make my new one behave like the old one (which never needed a hard-coded IP address, it *just worked*).

+ In the setting for how long until the printer goes to sleep, why can't I set it to *never* go to sleep.

[Jon_Peltier]

Is there a chance that you'll ever fix this going offline problem with your printers?

Not only does the printer often go offline, it can be offline for some computers and online for others, all on the same small network.

This is one of the biggest problems I have been having lately with all of my technologies. It is very frustrating, and makes me wonder if next time I buy a printer I will have to look at other brands.