Change of delivery address

[MrsBlack]

Hello. I have been trying to contact HP customer service because I have relocated to a country that is not listed for the HP Ink service. A package was delivered at my old address that was redirected to its primary location. I want to continue the service but would like to speak to someone about my account and mailing address.

Regards, 

[ceejay_2012]

Dear Customer You may want to try to chat with HP agent to change your address by clicking on this link: https://support.hp.com/us-en/contact-hp/product/hp-instant-ink-series/5264756/model/5401249?sku=INST... Alternatively, on this contact details: HP Inc. 1501 Page Mill Road Palo Alto, CA 94303 HP Customer Support Telephone: 1-855-785-2777 Hope this can help. Cheers,

[asmita6658 · Accepted solution]

@MrsBlack

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to change the delivery address.

Don't worry, I'm here to help! 

To change the shipping address, please refer to - HP Instant Ink - Changing Your Shipping or Billing Address

If you are trying to change the shipping address to the country where Instant Ink is not available, I'm afraid the tool would not allow you to do so. 

You'll need to cancel the Instant Ink program and use the regular ink cartridges after performing a regional reset.

Hope this helps!

Let me know if you have any other questions.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[MrsBlack]

Hi. Thanks for the support but I am wondering what a regional reset is ? I also have the last cartridges sent by HP. Do I mail it back to Europe or contact HP here in the Philippines and deliver them there?

[asmita6658]

@MrsBlack

Hi there, thanks for replying. 

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:

• Incompatible Cartridges
• Cartridge Not Intended for this Printer
• Incorrect Cartridges

HP Instant Ink is not available in Philipines and you'll have to use regular ink cartridge # HP 63 and if the regional reset is not performed, your printer purchased in Europe will not accept the HP 63 ink. 

To cancel your Instant Ink account, please refer to this document - HP Instant Ink - Cancelling Your HP Instant Ink Service

You may send a private message to the HP Support Facebook Team or send a tweet to the HP Support Twitter Team for a faster response or you may also check your private message. I have sent you a private message with the steps to reset the printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Keep me posted. 

[MrsBlack]

Hi, 

I will keep you posted.

Best regards  

[asmita6658]

@MrsBlack

Sure 🙂

Have a great day!

[MrsBlack]

Hello Asmita,

I have been hesitant because I still have two cartridges left and it took me ages to find my printer cable since the move so I had some time to think. If I do the resetting, will the cartridges still work?

Regards, 

Soenie 

[asmita6658]

@MrsBlack

Hi there, thanks for replying. 

Once we do the region reset, you'd not be able to use the instant ink cartridges. 

Thanks!