Clicking printer icon doesn't work, printing and scanning are no problem

[sandytechy20]

@EYES-T

Thanks for the reply,

I request you to contact HP Phone support for further assistance on this.

Cheers.

[EYES-T]

Do you have a phone nr in belgium and if so which?

[EYES-T]

Sorry, I didn t see it was a link to .,.

[EYES-T]

Every time and on any page I find to contact HP I have to fill in a form and never find a link to a list of phone numbers, always links to this great forum.... 🙂 and some other stuff.

Please give me the phone number for Belgium= Belgie (dutch speaking) , not for Belgique.

Thanks in advance!

[DavidSMP]

Hi @EYES-T,

I reviewed the post comprehensively. Excellent effort, brilliant troubleshooting and splendid resolve displayed to try and get the issue resolved. 

Kudos to you for that. 🙂 Please try these steps. It looks like an issue with the operating system of the computer.

Please try these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Restart the PC again. 

Then please create a new administrator user account by visiting this link: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc... 

Later Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Then check if this does the trick for you.

You could also use the HP scan and capture app to scan from the computer from this link:  http://support.hp.com/us-en/document/c04675206it gives you steps on how to use download it and use it.

If this does not work, please backup all your important files and information and reinstall windows on your computer.

Then download and install the full feature software from the same link and this should do the trick for you.

Finally, if you still need to get in touch with Hp phone support please follow these steps:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[EYES-T]

Hi David,

I did all you wrote but it goes wrong here :

"

3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you."

There is no show options icon on the bottom right or anywhere on the page for that matter, otherwise I would have found it the first time I was on that page.... 🙂 And believe me, the last few days I've seen a lot of HP help  pages....

I even Googled for the number but always got on the same page we just started from...

Can't you just give me the nr for Belgium (=Belgie/Flemish speaking)??

Or is there some company policy that prevents you from doing so?

[DavidSMP]

Hi @EYES-T,

I reviewed the post.  I will send you the Belgium support number as a private message. Please check your forum private messages.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[EYES-T]

Since yesterday evening it works again, don't ask me why but it does....

Immediately,I made a restore point and even a backup...  

Fingers crossed, hope I don't have to revisit this thread to tell you otherwise....

@DavidSMP: I keep that phone number nearby just in case..... 

[DavidSMP]

Hi @EYES-T,

I read the post. Awesome that it is working now.  I am very happy for you. I hope the unit works great and stays healthy for a long time. 🙂 you've displayed great dedication, excellent attitude and brilliant troubleshooting to resolve the issue. Kudos to on that score. 🙂

Trust me I've done all I can to assist you here by keeping your best interest in mind. 🙂 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Do take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[EYES-T]

I want to wait a while to call anything a solution because the problem seems to come and go.....