Color LaserJet Pro M255dw - Supply Problem

[krezolmks]

i got Color LaserJet Pro M255dw with message Supply Problem. is there a way to reset the toner levels? I'm asking because i got the printer replaced under warranty and i had the toner already in very low state. still fine for printing, and they did not supply replacement toner.

[Valsimot]

No. When you install old used toner cartridges with a low level ( I think under 15% ) the replacement printer will report old used cartridges with a supply problem message, but the printer will continue to work, you only will not have an estimated toner level.

[krezolmks]

This doesn't help as the printer refuses to print. i require a way to reset the chips on the toner to usable level so printer will start printing

[Valsimot]

There is no option to reset, if the printer will not print you will probably need new cartridge(s).

[krezolmks]

Ok. the new printer is showing the error 10 on yellow cartridge. if i replace it, and leave the others in, will the printer resume printing? The other cartridges show used status.

[Valsimot · Accepted solution]

You only need to replace the cartridge that is showing you an error.

[krezolmks]

Finally an answer I can work with. I was over 3 hours on chat and call with level 1 and level 2 support. They just read scripts, and don't care about the user experience or even questions. Thanks Valsimot 🙂 I will post here with results when I replace the toner. Right now the replacement genuine toner is being shipped from a 3rd party vendor.

[krezolmks]

Thanks. Yellow cartridge replaced. Printer resumed printing.