Color box missing in Printing Preferences

[MichelVan]

 The color box under the Paper/Quality tab is missing.  I can only print in black/grayscale and have no option for color.  How can I get color back?

[Flower_Bud]

@MichelVan

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand, the printer is not printing in color,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Are you able to make a color photocopy? 

Let's try these steps to resolve the issue: 

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

[MichelVan]

Yes I am able to copy in color.  Does that change your solution?

[Raj1788]

@MichelVan

Thanks for the reply,

It looks like you were interacting with @Flower_Bud, but she is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Still, I would suggest you the same solution, Try the Root level uninstall and reinstall printer drivers: 

Keep me posted, how it goes!

Have a great day!

[S_F_24]

Hi, I tried the above and the printer preference options are still not there.

[senan6806]

Hi @S_F_24,

Adding an alternate driver may resolve the issue. Here is how to do it:

1.) In Windows, search for and open Control panel, click Devices and Printers

2.) In the Devices and Printers folder right click on your HP Envy 5540 printer and left click on Printer Properties.

3.) Left click on the Advanced tab

4.) Left click on New Driver

5.) When the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.

6.) Select HP as the Manufacturer on the left

7.) Select HP Envy 7640 as the printer on the right. If HP Envy 7640 doesn't appear than select 'Windows Update' on the bottom left and once the update completes you will be able to select HP Envy 7640.

8.) After selecting HP Envy 7640 hit next to complete the New Driver Wizard.

9.) Under the Printer Properties window select 'Apply' but don't hit OK

10.) Select the General tab

11.) Rename your printer back to HP Envy 5540.

12.) Hit OK.

Keep me posted!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!