Color cartdrige missing message alert won't go from screen panel so I can't enter in menu options

[LM76]

Hello, I have a HP C4780 photosmart and i always use it with just one cartdrige, but in the control panel in the printer there's always an alert message saying that a cartdrige is missing, and won't let me get options tu access the menu options.Have you guys seen this issue before? How can i get the printer not to alert me there's is just one cartdrige?

[Jay_G24]

Hi @LM76,

I'd like to help!

Do you see an OK or a hide option on the printer screen?

Meanwhile, try a power reset on the printer and then check 

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[LM76]

Well, i've tried all the listed steps for reseting the printer with no results at all; there's no ok hide options more that the alert of the missing  color cartdrige. At the end i've downloaded the last software for the product, and the result was that the solution hp center was modified missing options like scan and ink levels; still the missing cartridge message remains. I had to restore the windows system to get back the scan feature. The main reason for this topic  was that i was trying to reach the menu to try to set wireless connection because i had no luck with the other methods in the manual. So i decided to stop trying and let this issue like it is, however i never had problems printing so far. I which for hp to revise in the future not to alert for missing color cartdrige, and improve for a simple method to connect the printer wireless not necesarily to a router, and finally to revise that latest software for older printers which downgrade actually the hp solution center. Thanks for trying to get a solution to the problem,  P.D:: I know that if i buy a color cartdrige the message will go...lol...

[Jay_G24]

If you need further assistance feel free to reach out to us.

Have a great day ahead!