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‎03-31-2020 06:18 AM - edited ‎03-31-2020 06:20 AM

HP Recommended
Product: HP Deskjet 3750
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I currently have 2 months free trial remaining, it did say previously you can print 300 pages per month during your free trial however this text has gone.

 

Now all I see is You have 2 FREE months remaining. Billing for your plan pages will start on 28 May 2020.

 

My problem is on my account it says:

Monthly Summary

28/03/2020  -  27/04/2020
£2.00 Includes VAT estimated charge
62 total pages printed
 
Why am I being charged?? I thought I was on free months and had 300 pages? Can someone please explain?
 
For info my previous printer was faulty and I am on a new replacement one, I have correctly replaced it on my account does this have anything to do with it? I don't see why I shouldn't be able to use my free trial??
2 REPLIES 2

‎03-31-2020 10:51 AM

HP Recommended

Does support not reply to posts here??

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‎04-04-2020 03:38 AM

HP Recommended

Hi @Narzal

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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