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‎03-31-2020 06:18 AM - edited ‎03-31-2020 06:20 AM

HP Recommended
Product: HP Deskjet 3750
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I currently have 2 months free trial remaining, it did say previously you can print 300 pages per month during your free trial however this text has gone.

 

Now all I see is You have 2 FREE months remaining. Billing for your plan pages will start on 28 May 2020.

 

My problem is on my account it says:

Monthly Summary

28/03/2020  -  27/04/2020
£2.00 Includes VAT estimated charge
62 total pages printed
 
Why am I being charged?? I thought I was on free months and had 300 pages? Can someone please explain?
 
For info my previous printer was faulty and I am on a new replacement one, I have correctly replaced it on my account does this have anything to do with it? I don't see why I shouldn't be able to use my free trial??
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