• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Hi Guys, 

 

This worked for me, i hope it helps you.

 

Look under your printer General Settings on your printer, and turn off IPv6. I don’t know why or how it mattered, but that allowed the password entry

 

But yes, HP, get with the times........ it’s on you, HP.

HP Recommended

Just disable Fast roaming option in Tenda Wifi device and reconnect HP printer. This should fix it.

HP Recommended

Thanks, I'm using the 2630, put it in new setup mode (hold WiFi and cancel button for 3 secs) then disabled fast roaming and enabled the 2.4ghz setting in the Tenda app and worked straight away no problems.

HP Recommended

Yep that works whilst data roaming is switch off.  Once it is switched on the printer disconnects.  FR is far more valuable to me than the printer connectivity direct...it connects fine with a wireless powerline connected to the Tenda.

 

Happy with this workaround 

HP Recommended

Thanks! This was the tip I needed.  I went into the MW6 Menu on my phone, turn off the Fast Roaming and voilá!! It is working again! 

HP Recommended

Just disable Fast roaming option in Tenda Wifi device and reconnect HP printer. It works!

HP Recommended

Help, I turned off fast roaming and was able to enter pw for my network and able to connected wirelessly but when I go to print says the printer is offline. How do I fix this ?

 

Thanks so much, so close but no worky.

HP Recommended

What is the consensus after turning off fast roaming? Do I leave off or turn it back on.

Another user said the printer disconnects when FR is turned off. Is that true?

 

Thanks in advance

HP Recommended

I was having the same issue with Tenda MW-6 and a HP Envy 4502 - I came across this other support article Connecting Printer to Tenda Nova MW6 mesh network - Page 2 - HP Support Community - 7478489 - disabling Fast Roaming from the Tenda WiFi app allowed me to connect to the printer to wifi, then I re-enabled Fast Roaming - so far so good

HP Recommended

Hi

 

No matter what I tried, when I turned fast roaming back on the printer disconnected.   Mesh without auto handover is like a bucket with holes in so I bit the bullet and bought a new printer....connected first time.

 

Time to get with progress HP

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.