Connection to the SMTP server was lost. Try sending again.

ImpactGroup · ‎06-30-2020

Scan to Email had been working fine for about 2 years… we recently switched our email from Rackspace to Office 365 so we had to update the smtp settings in the printer. I made the adjustments and tested it, got the "The test has been completed successfully." message and received the success email. But when I try it at the printer, I get "Connection to the SMTP server was lost. Try sending again." I've tried everything I could think of or found online, no luck. Any ideas?

Repairatrooper · ‎06-30-2020

Make sure that the DNS settings and the Gateway setting on the printer are correct. Set the secondary DNS to 8.8.8.8 (googles free DNS server)

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ImpactGroup · ‎06-30-2020

Thanks Repairatrooper,

I double-checked the dns and gateway settings and added the Google defat dns (8.8.8.8). Same result. I did this though the web interface and not actually in the printer, in case that makes any difference? I just am not able to find those settings to edit on the printer itself. Anyway, as I said in my original post, everything worked fine until we switched to Office365 - could there be something extra I need to do?

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