• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-01-2016 02:45 PM

HP Recommended
Product: HP Officejet 6962
Operating System: Microsoft Windows 10 (32-bit)

 

My HP Officejet 6962 loses connectivity on goes offline after about 10 minutes.   The only way to re-engage connectivity is to turn printer off and then on again.   Cannot keep doing this.  Is there a solution to this ignoring problem?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-01-2016 04:02 PM

HP Recommended

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-6960-all-in-one-printer-series/9514854/...

 

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

Was this reply helpful? Yes No
9 REPLIES 9

‎10-01-2016 02:59 PM

HP Recommended

Take a look at this HP doc.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎10-01-2016 03:03 PM

HP Recommended

I have tried that along with the HP scan and print doctor.  

I can connect with the printer but for only short period of time.

Tried to access the IP address of my printer and the page will not load.  I was going to try a manual IP static address.

 

All windows updates have been installed.

 

Was this reply helpful? Yes No

‎10-01-2016 03:08 PM

HP Recommended

What router are you using?

How far from the router is the printer?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎10-01-2016 03:27 PM

HP Recommended

I am using a Bell Home hub 2000.    I moved the printer right next to the modem and the same problem occurred.

Over a short period of time, the printer fails to access the gateway address.  Could this be a problem with the router or the printer itself?

 

HP soultion is to keep rebooting the router and printer which works for about 10 minutes then fails again.

Was this reply helpful? Yes No

‎10-01-2016 03:33 PM

HP Recommended

Can you check the printer firmware, latest is MCP2CN1623AR. (See status report)

 

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎10-01-2016 03:57 PM

HP Recommended

My firmware is MCP1CN1608DR    How do I update the firmware?

 

Thanks

Was this reply helpful? Yes No

‎10-01-2016 04:02 PM

HP Recommended

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-6960-all-in-one-printer-series/9514854/...

 

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎10-01-2016 04:11 PM

HP Recommended

Okay... I have updated to new firmware.  Let you know if all works well.

 

Many thanks

Was this reply helpful? Yes No

‎10-01-2016 04:36 PM

HP Recommended

The updated firmware solved the connectivity issue.   Again thank you for your time and knowledge.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.