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‎10-01-2016 02:45 PM

HP Recommended
Product: HP Officejet 6962
Operating System: Microsoft Windows 10 (32-bit)

 

My HP Officejet 6962 loses connectivity on goes offline after about 10 minutes.   The only way to re-engage connectivity is to turn printer off and then on again.   Cannot keep doing this.  Is there a solution to this ignoring problem?

 

 

1 ACCEPTED SOLUTION

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‎10-01-2016 04:02 PM

HP Recommended

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-6960-all-in-one-printer-series/9514854/...

 

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View solution in original post

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9 REPLIES 9

‎10-01-2016 02:59 PM

HP Recommended

Take a look at this HP doc.

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‎10-01-2016 03:03 PM

HP Recommended

I have tried that along with the HP scan and print doctor.  

I can connect with the printer but for only short period of time.

Tried to access the IP address of my printer and the page will not load.  I was going to try a manual IP static address.

 

All windows updates have been installed.

 

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‎10-01-2016 03:08 PM

HP Recommended

What router are you using?

How far from the router is the printer?

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Please mark the post that solves your issue as "Accept as Solution".
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‎10-01-2016 03:27 PM

HP Recommended

I am using a Bell Home hub 2000.    I moved the printer right next to the modem and the same problem occurred.

Over a short period of time, the printer fails to access the gateway address.  Could this be a problem with the router or the printer itself?

 

HP soultion is to keep rebooting the router and printer which works for about 10 minutes then fails again.

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‎10-01-2016 03:33 PM

HP Recommended

Can you check the printer firmware, latest is MCP2CN1623AR. (See status report)

 

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‎10-01-2016 03:57 PM

HP Recommended

My firmware is MCP1CN1608DR    How do I update the firmware?

 

Thanks

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‎10-01-2016 04:02 PM

HP Recommended

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-6960-all-in-one-printer-series/9514854/...

 

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎10-01-2016 04:11 PM

HP Recommended

Okay... I have updated to new firmware.  Let you know if all works well.

 

Many thanks

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‎10-01-2016 04:36 PM

HP Recommended

The updated firmware solved the connectivity issue.   Again thank you for your time and knowledge.

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