Constant green arrow and flashing ink door ligh

[14jcn14]

My printer won’t recognize when the ink door is opened or closed it also has a flashing light. And the green arrow light is just constant

[Raj2111]

Hi @14jcn14 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

If your HP Tango X is not recognizing when the ink door is opened or closed and has a flashing light along with a constant green arrow light, here are some steps you can take to troubleshoot:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check the Ink Door Sensor:

• Open and close the ink door several times to see if the printer starts to recognize the action.
• Inspect the door and the hinges for any visible obstructions or damage.

Check for Obstructions:

• Look inside the printer for any foreign objects or paper debris that may be interfering with the ink door or cartridges.

Remove and Reinsert Ink Cartridges:

• Open the ink door and carefully remove the ink cartridges. Check for any damage and reseat them firmly back into their slots.

Reset the Printer:

• If the issue persists, perform a factory reset if possible. Refer to the user manual for instructions on how to do this.

Update Firmware:

• Ensure your printer's firmware is up to date. You can check for updates through the HP Smart app or on the HP support website.click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support