Constant problems with HP Envoy photo 7855

[OtisIIIVI]

I am constantly having issues with this printer since day one.  It either can't find my lap top, can't be found by my moiobil device, won't print envelopres, won't san to my computer.  Three service on line calls and still experinceing problems.  Any  one els having isssuess with this device?  15 minutes today to print three envelopes with only the return address!

[asmita6658]

@OtisIIIVI

Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity. 

This issue can occur due to various reasons like printer settings, updates, printer driver, hardware issue,... are to name a few. 

Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you -

1) What's the operating system installed on the computer? 

2) Are you getting any error message?

While you respond to that, let's try these steps -

Step 1 Network Restore -

On the printer's control panel - 
1) Touch the "Wireless icon". 
2) Touch the "Settings" icon. 
3) Select "Restore Network Settings". 
4) Select "Yes". 

Step 2 Reboot the devices -

1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 3 Run Wireless Wizard - 

On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard. 

Step 4 Update the printer's firmware -

On the printer's control panel, touch Setup > Preferences > Web Services > Printer Update.
 

• If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.
• If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

If the issue still persists, try the next step.

Step 5 Assign a Static IP -

1) Print a Network configuration page from the printer's control panel. 
2) Look for IP address from the Network configuration page. 
3) Open web browser - Chrome or IE or any other browser that you are using. 
4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 
5) Go to the Network tab. 
6) Click on Networking from the left pane. 
7) Then click on Network Address (IP). 
8) Click on Manual IP Address and go to suggest a Manual IP. 
9) Scroll down the screen and select Manual DNS server. 
10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 
11) Click on Apply. 

Refer to the video link for step by step instructions.

Note : The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page. 

You may also refer to this document - HP Printer does not maintain wireless connections

Hope this helps!

Let me know how that goes. 

To thank us for our efforts to help you, please mark the public post as "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!