Custom paper size not showing up in drop down list

[BWare1947]

I first used "Scorecard 5x12", then just "5x12in".

[8lives]

Have you tried contacting HP?

[BWare1947]

Yes.  They're absolutely worthless.  The rep kept saying the printer doesn't support a 5 x 12 paper size even when I told him I was able to set up that paper size and use it on this very same printer before I replaced my laptop.

I guess I'll figure out some work-around.  Thanks for all you tried to do.

[8lives]

I am curious, will a 5x11 size show up?

[BWare1947]

No.  Same problem.  I can create the form in the Print Server Properties "Forms" section but it doesn't show up in the Paper Size drop-down menu.

[BWare1947]

Got it working.  A rather strange set of events…

I worked with another HP support rep who installed another driver (one for an 8600-series printer) which had the ability to set up a custom form size in the Printer Preferences instead of using the “Forms” tab of the Print Server Properties.  So we created the 5 x 12 paper size and it appeared in the drop-down Paper Size menu.  But when I tried to print it, it wouldn’t print!  For whatever reason, this printer driver wouldn’t/couldn’t communicate with my HP 8710 printer.

So we de-installed that driver and re-installed the correct one for the HP 8710 printer.  And somehow, someway, the 5 x 12 paper size was still available in the Paper Size drop-down menu for the 8710 printer.  Weird.  It’s as if there’s a file of paper sizes that is accessed by the 8710 printer and which was updated by the 8600-series driver but is NOT updated when using the Forms tab in the Print Server Properties.

In any event, all is good.  Thanks again for your efforts and your help.

[8lives]

Glad you got it working.