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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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HP Recommended

I first used "Scorecard 5x12", then just "5x12in".

HP Recommended

Have you tried contacting HP?

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HP Recommended

Yes.  They're absolutely worthless.  The rep kept saying the printer doesn't support a 5 x 12 paper size even when I told him I was able to set up that paper size and use it on this very same printer before I replaced my laptop.

 

I guess I'll figure out some work-around.  Thanks for all you tried to do.

HP Recommended

I am curious, will a 5x11 size show up?

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HP Recommended

No.  Same problem.  I can create the form in the Print Server Properties "Forms" section but it doesn't show up in the Paper Size drop-down menu.

HP Recommended

Got it working.  A rather strange set of events…

 

I worked with another HP support rep who installed another driver (one for an 8600-series printer) which had the ability to set up a custom form size in the Printer Preferences instead of using the “Forms” tab of the Print Server Properties.  So we created the 5 x 12 paper size and it appeared in the drop-down Paper Size menu.  But when I tried to print it, it wouldn’t print!  For whatever reason, this printer driver wouldn’t/couldn’t communicate with my HP 8710 printer.

 

So we de-installed that driver and re-installed the correct one for the HP 8710 printer.  And somehow, someway, the 5 x 12 paper size was still available in the Paper Size drop-down menu for the 8710 printer.  Weird.  It’s as if there’s a file of paper sizes that is accessed by the 8710 printer and which was updated by the 8600-series driver but is NOT updated when using the Forms tab in the Print Server Properties.

 

In any event, all is good.  Thanks again for your efforts and your help.

HP Recommended

Glad you got it working.

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Please mark the post that solves your issue as "Accept as Solution".
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