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‎08-30-2024 01:41 PM

HP Recommended
Product: HP OfficeJet 5740 e-All-in-One Printer

MAC OS 14.6.1 Deskjet 5746 has worked nearly flawlessly for years. I just starting getting an error on the printer after it's been on for a few hours. The printer display tells me that there is a problem with the printer, and to turn it off and turn it back on again. HP diagnostics don't even address this issue. I could find nothing on the community boards about it either. I'm stumped. Any help will be appreciated.

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‎09-01-2024 01:44 PM

HP Recommended

Problem Solved. A few months ago I installed new Cartridges, so I don't know why the printer was telling me to align the cartridges each time I turned it on. I ignored the message. And after several hours of being on, the "printer has a problem - turn Off and back on" message would pop up. I'd turn it off/on, and the cycle started every time. Just to eliminate one possible source of the problem, I executed the cartridge alignment, and the problem has not raised its head again. Poor software if you ask me!

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‎09-01-2024 01:44 PM

HP Recommended

Problem Solved. A few months ago I installed new Cartridges, so I don't know why the printer was telling me to align the cartridges each time I turned it on. I ignored the message. And after several hours of being on, the "printer has a problem - turn Off and back on" message would pop up. I'd turn it off/on, and the cycle started every time. Just to eliminate one possible source of the problem, I executed the cartridge alignment, and the problem has not raised its head again. Poor software if you ask me!

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‎09-02-2024 01:27 PM

HP Recommended

Hi @AZBrian,

 

Welcome to HP Support Community.

Thank you so much for your response. I am glad the issue is resolved.

 

Is there anything else that I can help you with today?

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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‎09-09-2024 11:35 AM

HP Recommended

I  had a similar issue. I could not shut the printer OFF properly. I tried many ways of resetting, but when powered back ON, a blue screen flashed by too fast for me to see, then went to a black screen stating "Printer Error...try turning OFF and On again." (something to that affect)  I noticed the blue wireless light flashing throughout all of this. I cycled power again by unplugging and plugging the power cord in. Before getting to the error screen, I navigated to the "Settings" screen and re-set the wireless settings.

That seemed to cure it. I do know we had an internet interruption the night before, so I thought it was worth a try.

Problem solved - at least for now.

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