Deskjet 1510 new tri color cartridge error "cartridges listed above are damaged or have failed"

[SwapnilKhare]

Got error when insert new tri color cartridge (first it was detected and genuine toner)

Black color wthich came in same combo works fine and able to print black.

Tried all-

unplug-plug solution.

Restart solution.

Cleaning solution etc ... still no luck... please suggest 

[Flower_Bud]

@SwapnilKhare

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, your printer gives an error message "Ink cartridge Failure"

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Was it working fine with previous tri-color cartridge?

Have you tried replacing the cartridge with another one? If not, I suggest you try another ink cartridge.

Let's try these steps to resolve the issue: 

Remove, inspect, and then reseat the cartridges

Follow these steps to make sure that the cartridges are inserted correctly.

NOTE: HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.

1. If the printer is off, press the Power button to turn on the printer.

2. Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   

3. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

   

   CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Remove any protective tape that still might be on the nozzles.

   CAUTION: Do not try to remove the copper electrical strip.

   

5. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

   • The tri-color ink cartridge  goes in the slot on the left.

   • The black ink cartridge  goes in the slot on the right.

   

6. Push the ink cartridge forward into its slot until it snaps into place.

7. Repeat these steps to replace the other ink cartridge, if necessary.

8. Close the ink cartridge access door.

   

Clean the cartridge contacts (Skip the steps if you've already tried)

Follow these steps to clean the contacts on the cartridge and in the cartridge slot.

CAUTION: Clean the ink cartridges one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

     CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Press the Power button to turn on the printer.

3. Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   

4. Disconnect the power cord from the rear of the printer.

5. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

   

   CAUTION: Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

6. Hold the ink cartridge by its sides.

   

7. Inspect the contacts for ink and debris buildup.

8. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

   CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

9. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

10. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.

    1. Copper-colored contacts

    2. Ink nozzles (do not clean)

11. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

12. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

13. Clean the contacts in the carriage.

    

14. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

    NOTE: Make sure that the ink cartridge is not left out of the printer for more than 30 minutes.

15. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    

16. Push the ink cartridge forward into its slot until it snaps into place.

17. Repeat these steps to clean and then reinsert the other ink cartridges.

18. Close the ink cartridge access door.

    

19. Reconnect the power cord to the rear of the printer.

20. Press the Power button to turn on the printer if it does not turn on automatically.

Let me know,

Cheers!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[SwapnilKhare]

Dear Team,

I have already tried cleaning etc but no luck...

Others questions I am answering below - 

When was the last time it worked fine?    5-6 months before, when my old cartridge dried.

Was it working fine with previous tri-color cartridge?  Yes it was 

Have you tried replacing the cartridge with another one? If not, I suggest you try another ink cartridge. No, dont have another one

[KrazyToad]

@SwapnilKhare

It looks like you were interacting with @Flower_Bud, sbut he is out for the day. I'm KrazyToad & I'm at your service. 

I see that the issue persists. I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you