Deskjet won't connect to network/wrong password error

[Graceyvee]

I got a new Deskjet printer, to make sure it worked I set it up at my parents house using their WIFI. Everything connected fine and I was able to print wirelessly with my android phone.
Since taking the printer back to my own house I can not get it to connect. The HP Smart app can see the printer on the network and asks for the password, but always says my password is wrong when it's not. I have tried changing my wifi name and password and following the directions to put the printer into set up mode. Nothing is working. Any help would be much appreciated

[The_Fossette · Accepted solution]

@Graceyvee,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues connecting the printer to your wireless network.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps to restore the network defaults on the printer and then try connecting the printer to your network.

• Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

If you continue to face the issue, I recommend you uninstall the HP smart app and reinstall it on the phone and test.

Please refer to the below link for more information.

https://support.hp.com/us-en/document/c03561640

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Graceyvee]

Uninstalling and reinstalling the app on my phone worked perfectly. Thank you!

[The_Fossette]

@Graceyvee,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!