Document status says "Deleting - ..." Will not print the document and can't cancel the job

[Bloodweiser]

printer status says deleting - ... but can't cancle or print the document. Was able to print a printer status report and print quality diagnostic page but can not print any documents. I've tried unpluging the printer, unpluging and removing the battery on the computer but can't clear the print job that is stuck in the deleting mode.

Printer : HP Officejet Pro 8100 N811a

Computer : Toshiba Satellite

Windows 10

Thanks for any help

[banhien · Accepted solution]

Hi,

Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

Regards.

[Bloodweiser]

Thanks for the help. The problem is fixed. I printed off your soulition should it happen again. 

[MichaelRousseau]

Got as far as \printers, but could not recognise the document file.  Folder contains SHD files and Shockwave flash objects only. Do I delete these?