-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
6
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Common cause I run into is that Windows has replaced your HP driver with a Microsoft IPP driver.
Go control panel, right click on device and printers and select open from the drop down menu. Right click on the icon for your printer and select open from the drop down menu. Click on the advanced tab and it will show what driver is installed. If it is an IPP driver delete and reinstall. If it shows as an HP driver, click on the device settings tab, scroll down till you see "duplex unit" and make sure it is set as "installed"
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Common cause I run into is that Windows has replaced your HP driver with a Microsoft IPP driver.
Go control panel, right click on device and printers and select open from the drop down menu. Right click on the icon for your printer and select open from the drop down menu. Click on the advanced tab and it will show what driver is installed. If it is an IPP driver delete and reinstall. If it shows as an HP driver, click on the device settings tab, scroll down till you see "duplex unit" and make sure it is set as "installed"
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
6
0
0
HP Recommended
HP Recommended
Glad it worked out. Some functions in Windows are just easier to deal with using older methods. Or I am too lazy to learn the new way. Results are what counts.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community