E3 error hp envy printer

[GingerA1]

Getting an E3 error flashing and nothing fixes the issue! I’ve tried all of the troubleshooting ideas and still nothing…I even switched out the ink cartridges and it still didn’t go away…help!

[Nal_NR]

Hi @GingerA1,

Welcome to the HP Support Community. 

I'd like to help!

Appreciate you running all the possible troubleshooting steps. 

I understand you are not able to use the printer due to this error. An E3 error indicates a carriage jam.

Clear the carriage path of any jammed paper, or reset the printer if the carriage has no jammed paper. For detailed troubleshooting,

Go to Carriage jam or E3 error 

If you have performed all the steps already then this could be a hardware issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[GingerA1]

Thank you so much for the reply!  I tried all of the troubleshooting items, including your advice and it still doesn't work....concluding that it's a hardware issue...  😞