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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-30-2025 06:21 PM

HP Recommended
Product: HP Smart Tank 7305 All-in-One
Operating System: Microsoft Windows 11

E4 error code is appearing only when printing 2-sided.

Troubleshooting has been completed, no paper stuck anywhere, rollers cleaned, rebooted several times etc etc etc.

Single-side printing is ok.

Double-side print job - rollers appear to be not feeding back into printer.

All is clean & we only use good quality plain paper, no glossy or sticker paper.

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3 REPLIES 3

‎10-31-2025 01:39 PM

HP Recommended

Hello @RockyHillBaker , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/ish_6799969-6800013-16

 

Best regards

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‎10-31-2025 05:37 PM

HP Recommended

As stated - this error code ONLY appears when attempting 2-side printing.

There is NO PAPER jam anywhere.

Single-side print jobs are perfect.

Trouble-shooting procedures have been followed - printer will not do 2-side printing.

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‎11-03-2025 05:10 AM

HP Recommended

Hello @RockyHillBaker 

 

In this case, it could be an internal fault with the front and back sensor.

I recommend contacting technical support for verification.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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