ENVY 5055 prints only blank pages

[n8pennell]

I bought a brand new ENVY 5055, set up fine, prints test pages, copies properly, but any printing from Word or PDF prints one line of text at the top of one page and then prints an endless cycle of blank pages until I hit cancel. Hard resets, resinstalling ink cartridges, etc do not work. Printing PDFs as images does not work, and as I said Word files do the same thing.

Please help.

[Kumar0307]

@n8pennell

Welcome to the HP Support Community!

Updating the printer firmware and using Airprint drivers may resolve this issue. Let us try these steps: 

Step 1: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 2: Install the printer using AirPrint drivers

Please ensure that the Mac is up to date with its software. If you are unsure you may use the links below to update Mac software:

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Captainzohan]

I have same problem.  Trying to set up and printer just shoots out blank pages even on test pages and printing.  Just bought printer online.

[Kumar0307]

@Captainzohan, Welcome to the HP Support Community!

Try making a standalone photocopy on the printer and check if that works.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

Clean the ink cartridges

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools, and then touch Clean Cartridges.

Print a Print Quality Diagnostic report

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!