ENVY7200e: A problem has occured with your HP account you will be unable to print until the issue is

[Janvia]

I have an ENVY 7200e I have the following message on the display screen: A problem has occurred with your HP account you will be unable to print until the issue is resolved. I have changed the low cartridge, I shut down my printer and unplugged it, shut down my laptop, restarted my router, turned my laptop back on, and then plugged in and turned on my printer. Neither of these have worked. I opened the HP smart app, and ran the diagnostics the results said nothing was wrong. Tried to print the test page that it had, but it would not print and I still have the same message on the display screen. Not sure what else I can do, I looked around on the HP site and can't find anything. 

[Raj_05]

Hi @Janvia,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've taken several troubleshooting steps already, which is great. Since you've checked the cartridges, restarted both your printer and laptop, and even ran diagnostics without any success, it might be worth trying a few more things.

• Check Internet Connection: Ensure that your printer is properly connected to the internet. Sometimes, issues with the HP account can arise if the printer is not connected to the internet or if there are connectivity issues.
• Update Printer Firmware: Make sure your printer's firmware is up to date. Sometimes, outdated firmware can cause issues with account authentication.
• Reset Printer: Try performing a factory reset on your printer. This can often resolve various issues, including account authentication problems. You can usually find instructions on how to do this in your printer's manual or on the HP website.
• Check HP Account: Log in to your HP account from a web browser on your computer and make sure there are no issues with your account, such as expired payment information or other account-related issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support