EO Message after installing new ink

[Tasja24]

received my first lot is instant ink cartridges, installed them and the printing is coming up with an EO message with a amber glow from paper try ad flaming orange light on the right, put in the old ones and it fine, are my cartridges faulty? 

[Jay_G24 · Accepted solution]

Hi @Tasja24,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Meanwhile, Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

And also, try the steps in the document - Blinking Lights and Error Codes

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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