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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-01-2025 07:28 PM

HP Recommended

It looks like "Advanced" in HP Smart is greyed out, disabled.

Why would that be?

Thanks

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‎01-01-2025 07:32 PM

HP Recommended

Never mind, "Advanced" is just a header for options below it.

There is no "Security" options.

Thanks

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‎01-01-2025 08:26 PM

HP Recommended

Can you post a screenshot? To confirm, the Embedded Web Server has NOTHING to do with SMART other than Smart is a way to access the EWS. You will not find the settings you need in smart you need to be logged directly into the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-02-2025 09:05 AM

HP Recommended

mhn22_0-1735833870154.png

How do I log into the printer?

Thanks

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‎01-04-2025 11:46 AM

HP Recommended

I had the exact same problem.  On Mac, you'll see an icon for "Print Center" in the taskbar showing the failed print job.  Open it up, right-click your printer and click "printer info".  Click the button that says "Show Printer Web Page".  I'm running chrome and had to accept a warning before it allowed me to see the printer web page because it's not https.   Once you get to the printer web page, click the green "Networking" tab up top, and click "Certificates" on left-hand side.  Under "Printer Certificate" click "configure", then click "Create a new self-signed certificate".  Rest is self explanatory.   Fixed this problem for me in a jiffy.

1 person found this reply helpful
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‎01-04-2025 02:48 PM

HP Recommended

JRM124,

I am running Ventura, it only shows the print job queue for the printer in the task bar,  the exact same thing as going to settings and opening the print queue from there.

There is no print center icon or any way to see what you are explaining.

 

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‎01-04-2025 03:18 PM

HP Recommended

JRM124

This is what worked:

1. From the settings menu on the printer display panel select "Settings"

2. Select "Reports"

3.Select "Network Summary"

4. Enter the IP address of the printer (IPv4 address) into safari web address bar

5. Select the "Networking" Tab

6. Select "Certificates" under the "Security" heading 

7. Click the "Configure" button under "Printer Certificate" (Not the CA Certificate)

8. Follow the prompts to create a new certificate that overwrites the existing certificate.

mhn22_0-1736029092964.png

 

 

8 people found this reply helpful
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‎01-06-2025 06:51 AM

HP Recommended

Thank you very much - this worked, very easy!

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‎01-09-2025 08:22 AM

HP Recommended

JRM124's solution worked, but for the less tech able amongst us, I would add that I had to select the 'create self certificate' option to get this done

1 person found this reply helpful
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