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‎01-01-2025 03:07 PM

HP Recommended

I have an iMac and a MacBook that both experience the following message in the print queue:" Encryption Certificate Expired" when attempting print to the M252dw.

I updated the printer firmware and the printer driver on the iMac, same problem exists.

The Imac is running Ventura 13.7.1, the MacBook Monterey 12.7.3

Is this just a built in expiration mechanism or is there a fix for this?

Thanks for your help

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2025 03:18 PM

HP Recommended

JRM124

This is what worked:

1. From the settings menu on the printer display panel select "Settings"

2. Select "Reports"

3.Select "Network Summary"

4. Enter the IP address of the printer (IPv4 address) into safari web address bar

5. Select the "Networking" Tab

6. Select "Certificates" under the "Security" heading 

7. Click the "Configure" button under "Printer Certificate" (Not the CA Certificate)

8. Follow the prompts to create a new certificate that overwrites the existing certificate.

mhn22_0-1736029092964.png

 

 

View solution in original post

4 people found this reply helpful
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18 REPLIES 18

‎01-01-2025 04:03 PM

HP Recommended

https://www.youtube.com/watch?v=uYQlRkVHRVY

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



How to fix an 'Encryption Credentials Expired' error on HP printers in macOS | HP Support
How to fix an 'Encryption Credentials Expired' error on HP printers in macOS | HP Support
youtube.com/watch?v=uYQlRkVHRVY
When you print from macOS, an Encryption Credentials Expired error message may display and you are unable to print. This error displays when the Embedded Web Server, or EWS, has an expired certificate. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP ...
Was this reply helpful? Yes No

‎01-01-2025 04:21 PM

HP Recommended

The HP smart app can not find my printer.

What else can I try

 

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‎01-01-2025 04:52 PM

HP Recommended

Type the IP address of the printer directly into the address bar of your browser and that will access the EWS of the printer. Do not try to search as it will not find it.

 

Repairatrooper_0-1735775527859.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-01-2025 04:55 PM

HP Recommended

How do I get the IP address,

BTW

My printer now shows as off line

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‎01-01-2025 05:18 PM

HP Recommended

Either print the configuration page from the reports menu or touch the network icon in the upper right of the control panel. You can also download the user manual from support.hp.com that will provide details on navigating menus on your printer.

 

Repairatrooper_0-1735777060268.png

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-01-2025 05:51 PM

HP Recommended

HP Smart found the printer, however, the  u tube video version of hp smart is different from the latest download that I got.

There is no secuity setting

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‎01-01-2025 06:02 PM

HP Recommended

I typed in the ip address of the printer in my browser.

I see where I can upload a CA certificate. The status shows that there is no certificate installed.

Where can I get a certificate

Thanks

 

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‎01-01-2025 06:10 PM

HP Recommended

As per the video, you create a self-signed certificate, there is no external request required.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-01-2025 06:22 PM

HP Recommended

The path to where I need to be in my version of hp smart is different than what is in the video, I have no path to security settings in the latest version of HP Smart.

I am at a loss of what to do at this point

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