Envelopes not printing correctly

[dunger18]

The font changes to something unreadable when I print # 10 envelope. Everything else prints fine. Anyone else have this and any fixes?

[Dragon-Fur]

@dunger18 

Welcome to the HP User Community.

What are you using to create and printer the envelope?

For example,

If you are using Word > Mailings > Envelopes,

The default Font (for delivery and / or return address) might have been left at "headings"

This generally works, though to be sure of which font is used, you can select the Font and the font style / size.

Example - Rabbits_and_Chickens_Test_Envelope_10_14

What else?

Printer is not aware of what it is printing.

Printer might not (be able to) translate a "Not" TrueType Font into printer language.

The "unreadable" font is more likely (possible) if you are using a software / program to create your envelope and you are using a custom font (that the printer might not be able to read).

There is generally no "printer" side fix - document content must be readable by the simple printer software that translates what it gets into something it can put onto paper.

The exception, of course:  Photo / Image data.

Photos and Images do not require translation of fonts - there are not "fonts" in this type of data.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 8710 All-in-One Printer series 

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Question / Concern Answered, Click "Accept as Solution"

[dunger18]

I am going into printing envelopes through Word as you outlined. I have even attempted to change the font options from ++Headings to the font and size I wanted with the same results.

Any other suggestions?

[Dragon-Fur]

@dunger18 

---

@dunger18 wrote:

I am going into printing envelopes through Word as you outlined. I have even attempted to change the font options from ++Headings to the font and size I wanted with the same results.

Any other suggestions?

---

Not anything definitive.

Ideas...

If you think the source of the issue is the printer itself,

While the printer is "on" (no jobs running) > Unplug the printer for about sixty seconds > plug in to a supported / standard wall socket and start the printer.

It is possible the printer software is having trouble though this is a pretty specific issue to tie to the entire printer software.

?? 

Were it mine to do, I might try creating the envelope as a manual document.

Might work and would preclude other desperate attempts to figure out what is going on.

Example - Word - Manual Envelope

Manual_DL_Envelope_Text_Box_Insert_3

What else?

Odd way 'round

Export your little Word  manual "Envelope" document to PDF

Print using HP Smart 

Example - HP Smart - Windows - PDF - #10 Envelope

HP_Smart_w10_Envelope_10_2

===========================================================================

What else?

Try / Consider

Uninstall the printer software from Programs and Features

Restart the computer and log in

Download / Install a fresh copy of the Full Feature Software / Full Driver printer software

Details

There are two parts to the Printer Software:

• HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store .  HP Smart requires that you sign in using your HP Account credentials.  HP Smart benefits when the full driver printer software is also installed.
• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The full driver printer software includes HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

When installed,

HP Smart is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features

When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features

And

The Full Driver printer software can also show up in Settings > Apps > Apps and Features

 Programs_and_Features_Printer_Desktop_Icons_6

Next...

Installation Package - Download and Save

HP Easy Start Printer Setup Software 

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in

Reminder: 

Windows > Uninstall HP printer software > Restart.

Next,

Open Control Panel > icon view > Devices and Printers

Check > If the printer is found, Right-Click and Remove the printer

If you have to "remove" the printer, next:  Restart the computer and sign in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

Installation -- “Not installing” and  “What If?” -- Optional -- Read  / Consider -Try / Ignore  --

--------------------------------------------------------------------------------------------

• Control Panel > icon view >  Network and Sharing Center > Advanced sharing settings > UNCHECK (clear box) next to Turn on automatic setup of network connected devices > Save Changes.

Next

• Windows 10 > Settings > Devices > Printers & Scanners
• Windows 11 > Settings > Devices & Bluetooth > Devices and Printers
• If printer is listed > Remove

Next

• Right-Click Windows Start > Device Manager > As / If available:  Expand category Imaging Devices > Remove / Uninstall any all listing(s) for your print

• “Firmware Update” Question > If you wish control over when the printer firmware is updated – AND if the installation provides you a choice in the matter – Select Auto Update OR Notify as wanted > Apply

• Repeat the Automatic or Manual Setup (cancel and retry) if necessary.

One final hurdle (obstacle)

• If, toward the end of the installation, the “Install the latest Easy Start software” menu pops up > “X” out of the menu / Window > Confirm that you wish to “Exit Device Service Setup” > Close

Optional  - General Good Practice

Open Printing Preferences > Select / set shortcut to “Everyday Printing” > OK to save / exit

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[dunger18]

I have tried the manual setting of the envelope with the same results. Didn't try the PDF. will give that a shot today!

[dunger18]

Tried the PDF and the same results. 😞

[Dragon-Fur]

@dunger18 

If nothing works,

If you are using supported and installed TrueType fonts in the document ,

The source of the problem has naught to do with "envelope" at this point.

Why?  A "manual envelope" is simply a document in the "shape" of an envelope.

Consider uninstalling / reinstalling the printer software.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"